All your questions. Answered.

When paying your restaurant bill, present your gift card to the restaurant and let them know what amount you wish to pay with your gift card. You can choose to either pay the full bill with your gift card (if your balance is sufficient), or you can split the payment between your gift card and another payment method.

Your Restaurant Choice Gift Card works the same as a Visa or eftpos debit card. It can be used at thousands of restaurants, bars, cafes & fast-food establishments that accept EFTPOS or Visa cards around Australia.

To redeem your Restaurant Choice physical Gift Card in-store:

Simply present your Restaurant Choice gift card

Swipe your card, select “Savings” if you have an EFTPOS card or select “Credit” if you have a Visa Card and when asked for the PIN, enter the 4-digit PIN that is under the scratch panel on the back of the Gift Card.

If the value of the purchase is more than the amount of the gift card, you can supplement the additional value with cash or another payment method that is accepted by the restaurant.

No. Gift Cards are partially redeemable. Within the Gift Card’s validity period, any available balance can be used for multiple purchases at any participating restaurants.

You can use your Restaurant Choice gift card at thousands of restaurants, bars, cafes & fast-food establishments that accept EFTPOS or Visa cards around Australia.

The Restaurant Choice Gift Card can be used at the following merchant category locations: Eating Places and Restaurants (5812), Hotels, Caterers (5811), Drinking Places (Alcoholic Beverages), Bars,Taverns, Cocktail lounges, Nightclubs and Discotheques (5813) Fast Food Restaurants (5814) Motels & Resorts, Central Merchant (7011), Amusement Parks, Circuses, Carnivals, and Fortune Tellers (7996).

The Merchant Category Code (MCC) identifies the type of service a business provides. If the MCC listed above does not match the retailer’s category, then the transaction will decline.

Yes. Your gift card can be spent at any time as long as your gift card is valid and your card’s balance is in credit.

Please note, paying with your gift card is processed as a standard eftpos or Visa transaction. Please confirm that the restaurant staff attempted to process your payment with your gift card as an eftpos or Visa transaction. If your gift card still does not work, for assistance please contact us with the restaurant’s details, the details of your visit, and your gift card’s number.

Yes, Restaurant Choice Gift Cards with the Visa can now be used online. If you have an eftpos Restaurant Choice gift card it cannot be used online.

In-store purchases: If your purchase is larger than your balance, ask the cashier to swipe the gift card for the exact amount available on the card. Then pay the remaining balance with another form of payment. These are called “split transactions.” Some merchants do not allow cardholders to carry out split transactions. Some merchants will only allow you to do a split transaction if you pay the remaining amount in cash.

Online purchases:  Online merchants don’t have the capabilities to perform split credit transactions.

The restaurant must use the pin pad provided when redeeming a Restaurant Choice Gift Card for goods or services as directed by the POS terminal.

If you’ve already added your Restaurant Choice Gift Card to your mobile wallet or exchange it for an eGift card, then you will not require your physical card. eftpos Restaurant Choice gift cards cannot be added to mobile wallet.

Restaurant Gift Cards can be added to your Apple, Samsung, or Google mobile wallet.

Apple, Google, and Samsung Wallets have limits to the total number of cards a user can have in their wallet at any one time, and they also have their own security process that may stop a user from being able to add a card to their digital wallet. Restaurant Choice Visa Gift Cards has no discretion on these security controls put in place by Apple, Google, or Samsung Wallets.

Eftpos Restaurant Choice physical cards cannot be added to wallet.

Make sure the card details are correct by double-checking that what you’ve entered exactly matches your card number, expiry date and CVV. If you still can’t complete a contactless payment, try again with the below tips or reach out to the wallet provider directly for further assistance.

Make sure your phone is awake and unlocked.

Hold your phone in a different way. Your NFC antenna could be near the top or middle of your device.

Hold your phone closer to the payment reader.

Hold your phone close to the payment reader for a few more seconds.

Yes, your Restaurant Choice eGift card must be registered via the registration link on the email you receive to use your Gift Card. You will not be provided with card details until the card has been registered.

When registering your Restaurant Choice eGift , we require information, including name, telephone number and email address of the cardholder be verified prior to making purchases.

Physical cards do not need to be registered prior to use.

No, the Restaurant Choice Gift Cards cannot be used to withdraw cash at ATM or EFTPOS facilities.